Call & text handling

The phone, answered. The text, replied to. The job, booked.

Live calls and text conversations handled by an AI that sounds like a competent person on a good day. Books, qualifies, escalates, and texts confirmation, all without you on the line.

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What this looks like in practice

No vague claims. Here's exactly what Nephew does for call & text handling.

Calls answered live, in seconds
No queue, no hold music, no voicemail. The phone rings once and a calm voice picks up.
Texts replied to in real time
Inbound SMS is conversational, not canned. Nephew can carry a multi-message thread, answer follow-up questions, and book the appointment.
Qualified before dispatch
Your tech, hygienist, or stylist isn't routed to a tire-kicker. Calls that aren't real leads get politely closed; real leads get the right level of detail captured.
Smart handoffs to your team
Existing customer with a billing question? Routed to your office. Emergency? Routed to your on-call. New booking? Booked and confirmed.
Confirmation texts and reminders
After every booking, the customer gets a confirmation. Before the appointment, they get a reminder. The whole communication chain runs without you.
Every interaction logged and searchable
Call recordings, transcripts, and text threads are all stored and searchable. You can pull up exactly what was said on any call without scrolling through voicemail.

Common questions about call & text handling