Lead capture

Every call, text, and form answered before the lead cools.

Every call, text, chat, and web form answered in seconds. After hours, in any language. Booked, qualified, or routed to a human when it matters.

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What this looks like in practice

No vague claims. Here's exactly what Nephew does for lead capture.

Calls answered in seconds, 24/7
Every inbound call is answered, including nights, weekends, and holidays. Nephew listens, qualifies, and either books the job or escalates to your on-call team.
Texts and chats handled the same way
Website chat widgets, SMS, and DMs all flow through the same intake. The customer doesn't care which channel they used. Neither do we.
Forms get a real reply, fast
Web form submissions get a personalized response within minutes, not hours. Every form is treated like a hot lead, because it is.
Booked into your existing system
ServiceTitan, Housecall Pro, Jobber, Jane, Vagaro, your CRM. Nephew writes the booking into the system you already use.
Smart escalation
Real emergencies don't get treated like routine inquiries. The system knows when to page your on-call tech and when to schedule for next week.
Confirmation and reminders
After every booking, the customer gets a confirmation. Before the appointment, they get a reminder. The whole communication chain runs without you.

Common questions about lead capture